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Shipping Information
At Ticking Lux, we are committed to ensuring your order arrives safely and on time. If your package is not delivered for any reason, we will cover the cost of a replacement shipment. For any questions about shipping, contact us at support@tickinglux.com.
Shipping Policy
We strive to make shipping as seamless as possible. Below are key details about our shipping process:
- All orders are shipped from our warehouse in Hong Kong.
- Customers are responsible for providing accurate shipping information. Incorrect details may result in delivery issues, for which the customer is accountable.
- Customs and import taxes, if applicable, are the responsibility of the customer.
- To minimize import fees, we mark all packages as “gifts” with a declared value under $100.
- Tracking numbers are sent via email once your order ships.
- Note that tracking updates on the shipping company’s website may take up to 5 business days to appear.
- In some countries, customs may delay packages. Contact support@tickinglux.com if you experience delays.
Shipping and Handling Fees
Shipping costs vary by country and are calculated at checkout based on global delivery zones. Below are our standard processing and shipping timelines:
- Processing Time: 5–10 business days, depending on order volume.
- Shipping Time: 10–20 business days.
- During peak periods, processing and shipping times may be extended.
- For updates on potential delays due to external factors, please check our Shipping Updates page.
Please note that high-demand periods or specific products may require additional processing time. We appreciate your patience.
Package Tracking
Once your order is shipped, we guarantee it will arrive in excellent condition. You will receive a tracking number via email to monitor your package’s progress. All packages are carefully cushioned and packaged to prevent damage and ensure they match your order specifications.
If you encounter any issues with tracking or delivery, please contact us at support@tickinglux.com or visit tickinglux.com for support.
Contact Us
Have questions about your order or shipping? Our team is here to help. Reach out at support@tickinglux.com or visit tickinglux.com for live chat support.